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Lead Product Manager 

We are seeking a Lead Product Manager to play a central role in the AI Customer Experience Frontier programme — an ambitious initiative shaping the future of how citizens interact with government services. This role also supports the wider AI Adoption Programme, ensuring new technologies are piloted and scaled safely, securely, and responsibly across departments.

This is a unique opportunity to:

• Lead and shape a high-impact, cross-government AI customer experience project.

• Work in a collaborative, multidisciplinary agile environment with design, technology and policy experts.

• Apply cutting-edge service design and AI innovation at scale.

• Make a direct impact on millions of citizens by improving accessibility, inclusion and satisfaction.

Key Responsibilities

As Lead Product Manager, you will:

• Define and own the vision, proposition and roadmap for high-volume digital products.

• Provide strategic leadership to multidisciplinary product teams.

• Partner with delivery managers to determine skills and resources needed to deliver outcomes.

• Manage product development post-launch, ensuring products remain robust, secure and continuously improved.

• Lead teams in researching and responding to user needs, making informed prioritisation decisions.

• Build strong relationships with government stakeholders, suppliers and delivery partners.

• Align product development with wider GDS and government programmes.

• Stay up to date with advances in digital, cloud technologies and generative AI to inform strategy.

• Mentor and coach product managers, supporting career development and capability growth across teams.

Essential Experience & Skills

• Proven track record product managing high-volume digital products from discovery to live service.

• Experience in iterative, agile delivery with multidisciplinary teams.

• Strong understanding of operational maturity and maintaining reliable, user-centred products.

• Excellent communication skills, able to engage and influence stakeholders at senior levels.

• Experience working in complex technology environments, with awareness of interactions across systems and services.

• Knowledge of cloud-based software delivery (high-level).

• Ability to develop and secure support for product and commercial strategies.

• Hands-on experience in product iteration and continuous improvement.

• Experience working with, or within, public sector organisations including cross-government collaboration.

• Demonstrated ability to coach and manage product managers.

• Manage and oversee multiple digital marketing projects concurrently, ensuring adherence to timelines and achievement of client objectives.
• Cultivate strong relationships with clients by coordinating closely with the team to meet their specific needs and requirements.
• Foster a collaborative environment among team members to optimise project efficiency.
• Facilitate cross-channel management to ensure seamless integration.
• Prepare and deliver comprehensive performance reports to clients, providing insightful analysis and recommendations based on key performance indicators (KPIs).
• Coordinate and participate in client meetings and calls.
• Ensure accountability among stakeholders by monitoring task completion and deliverables.
• Develop compelling performance review presentations.
• Identify opportunities for optimisation and business growth, contributing to overall client success.
• Uphold established business systems and processes to maintain operational efficiency and quality standards.

• Proven experience in digital project management within a marketing agency or similar environment.
• Strong understanding of digital marketing principles and practices.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Proficiency in project management tools and software.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Detail-oriented with exceptional organizational and time management abilities.
• Adaptability and resilience in a fast-paced, deadline-driven environment.

Senior Back-End Developer (.NET in C#)

Cambridge - Remote

Up to £65,000

Senior Back-End Developer (.NET in C#) required to join a renowned professional body who lead great advances in their space. They're continuously innovating and as such are looking for a Senior Back-End Developer to join their amazing development team.

This role is remote working with optional flexible days in the Cambridge based office and an abundance of employee benefits whilst working alongside a group of exceptional people who will encourage your continued growth and development.

Some of what you will be doing:

• Back-End software development
• Taking technical responsibility and providing guidance on processes and pipelines
• Being a key developer in the team
• Conducting peer review to ensure good quality and design
• Measure and monitor applications for software construction and security
• Analyse current and emerging technologies to assess longevity

Ideally, your skills and experience will include:

• Experience with developing with .NET in C#
• Experience using design patterns, including MVC
• Experience with LINQ, Entity Framework
• Experience with web services using REST, WCF, WebAPI
• Experience with serverless architectures in AWS
• Working knowledge of HTML, CSS, JavaScript
• Expert knowledge of CML and JSON